Abridge is a healthcare technology pioneer: Its enterprise-grade AI platform transforms medical conversations into clinically useful and billable documentation at the point of care and in real time, reducing administrative burden and clinician burnout while improving patient experience. With deep electronic health record integrations and standard-setting automatic speech recognition technology, Abridge helps clinicians focus on what matters most—their patients.
Industry
Healthcare Technology
Website
abridge.com
Founded
2018
AI Meets Healthcare: How Abridge Scaled Security Compliance with Tribble
In healthcare technology, vendor security is crucial because of strict laws surrounding personal health information privacy. Each new partnership requires extensive security validation, and for Abridge, every questionnaire represents more than just paperwork—it’s a gateway to helping doctors better serve their patients. As more health systems sought to adopt the technology, the challenge scaled, requiring a solution that could scale as Abridge grew.
When Documentation Becomes a Full-Time Job
“In healthcare technology, security validation isn’t a checkbox—it’s fundamental to every partnership we build. When our solution consulting team was spending 12–15 hours per week on questionnaires, we knew we needed to fundamentally rethink our approach to managing security documentation,” explains Casey Bryson, VP of Solution Consulting at Abridge.
His team faced an avalanche of detailed security assessments, each containing hundreds of questions requiring precise, documented answers. Without consistent language that spanned systems like Notion, Google Drive, and Slack, the team needed a more efficient way to manage growing security documentation needs.
Bringing AI to the Documentation Challenge
As a company, Abridge implicitly understands the power of AI to transform documentation workflows. Implementing Tribble introduced that innovation to internal processes. With Tribble, Abridge unified existing security documentation, compliance frameworks, and technical specifications, creating a trustworthy, comprehensive knowledge base.
The Healthcare Security Fast Track
The impact was immediate and far-reaching.
“The numbers tell the story: we’re now completing security questionnaires 80% faster, with our average response time dropping from 3–4 hours to just 30 minutes,” shares Ankit Prasad, Director of Solution Consulting. “For a recent 400-question security assessment, Tribble automatically handled 85% of the responses with high confidence, letting our team focus only on the unique edge cases that needed specialized attention.”
The numbers tell the story
We're now completing security questionnaires 80% faster, with our average response time dropping from 3-4 hours to just 30 minutes. For a recent 300-question security assessment, Tribble automatically handled 85% of the responses with high confidence, letting our team focus only on the unique edge cases that needed specialized attention.
Ankit Prasad
Director, Solutions Consulting · Abridge
Efficiency gains quickly cascaded across the organization.
“Tribble has transformed how we scale our go-to-market operations,” notes Jeremy von Halle, VP of Revenue Operations and Chief of Staff. “While the initial impact on security questionnaires was impressive, what’s really exciting is how it’s accelerating our entire revenue organization. We’ve cut new hire ramp time by 50%, and our sales teams are closing deals faster because they have instant access to accurate product and compliance information. Our solution consulting team has reclaimed hundreds of hours per quarter, and we’re seeing the impact in our win rates. It’s become an essential part of how we operate and grow.”
Tribble has transformed how we scale our go-to-market operations.
"Tribble has transformed how we scale our go-to-market operations," notes Jeremy von Halle, VP of Revenue Operations and Chief of Staff. "While the initial impact on security questionnaires was impressive, what’s really exciting is how it’s accelerating our entire revenue organization. We’ve cut new hire ramp time by 50%, and our sales teams are closing deals faster because they have instant access to accurate product and compliance information."
Jeremy von Halle
VP of Revenue Operations & Chief of Staff · Abridge
Beyond Security: A Knowledge Revolution
What began as a solution for security questionnaires has become central to Abridge’s enablement strategy. Sales representatives now have immediate access to answers to complex security questions in real time. New team members are getting up to speed much more quickly, armed with instant access to best practices, product details, and compliance frameworks.
The Tribble Slack integration proved particularly transformative, enabling quick retrieval of answers to complex questions without interrupting workflow. When novel questions arise—as they often do in the rapidly evolving healthcare technology space—escalation to subject matter experts is seamless.
A Foundation for Healthcare Innovation
For Abridge, streamlining security questionnaires is not just about saving time. With Tribble managing the knowledge base, Abridge could devote more energy and focus to innovating, developing, and deploying AI that makes healthcare delivery more efficient.
Looking ahead, Abridge continues to find new ways to leverage enhanced knowledge infrastructure. As healthcare technology evolves and security requirements grow more complex, Abridge is ready to scale—without sacrificing the precision and reliability necessary for healthcare technology vendors.
